I then need to un-check the "Norton Antispam Outlook Plugin" opion. I right-clicked on the Norton Anti-Spam toolbar and selected "customize" and then the following pup-up dialog appears. Here's my screencap from Outlook '03 where I think you're referring to disabling Norton's Anti-Span Plugin from within Norton. Disabling it within Norton won't fix the issue. We will need to disable the Anti-Spam plugin in Outlook. Regarding your temporary fix within Outlook, do I have this right? :
#Norton ghost 11 screencap update#
If I allow Norton to update my version to 21x, I'll have a fairly high probability that I'll encounter the "send" problem in Outlook '03?Īfter reading your post, I disabled my Norton's "auto-upgrade of new versions" option until we hear more about this issue from Norton's staff. The Outlooks on all the affected systems are part of MS Office Suite (year) (Pro Edition) - But so are the Outlooks on the thus far unaffected systems. The MS Outlook versions on these systems include 2003, 2007, and 2010 (both 32 and 64 bit). The affected systems include OS versions: WinXP, Win7 (both 32 and 64 bit), and Win8.1 (both 32 and 64 bit). On all affected systems, disabling the Norton Anti-Spam plugin (using Outlook's COM addins control) corrects the problem. Going into the Outlook Outbox, opening the failed (unsent) message and clicking Send a second time works on about half of these systems to complete the send operation - on the other affected systems it simply refuses to successfully send (and no reported error message, BTW). The problem was seen by the users of these systems (myself included) immediately after the v21 update was finished (and yes, thoroughly LiveUpdated).
Eight of the twelve systems that were updated now have this Outlook send issue.
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